We are deeply sorry if you've received a defective or incorrect item.
Please email us a photo of the defective area. An exchange will be done if the item(s) sent to you is deemed to be defective / faulty.
- All products are handmade, as such motif placements and colours may differ slightly in each piece.
- 1-2cm difference in our given measurements is not considered as defect.
- Slight discrepancy in the product colour due to lighting and display resolution differences is not considered as defect.
We do not provide cash refund in any case, except when the exact item is out of stock. When that happens, we will provide you store credit equivalent to the purchase value of your item(s).