Shipping Information
COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Turkey / Singapore to all international destinations.
Please note that shipments to and from overseas will result in substantial delay, even as we work round the clock with our partner airlines and posts.
We are happy to send our scarves worldwide !
Every order ships direct from one of our locations:
- Istanbul, Turkey
- Singapore
We offer both standard and express delivery types. Tracking is available for both shipping methods.
We will process each order within 3 business days of the order date. Most orders ship the next business day. Currently all retail orders are shipped via qExpress / UPS / FedEx / DHL.
Orders may ship in 1 or 2 shipments when free shipping is applied. We reserve the right to choose shipping carrier for any free shipping promotions. Free shipping promotions cannot be applied to expedited or overnight services.
Please note that during high volume sales, discounts and promotional period, orders may take a few extra days to process.
We aim to deliver within the promised time frame. However, we cannot guarantee delivery dates. Delivery times may vary due to circumstances beyond our control, such as bad weather. We also have no control over how long your custom office holds onto your package. HijabPlanet Co. is not responsible for packages beyond the port of entry.
Please keep in mind that these are estimated arrival times.
|
Standard Shipping
|
Express Shipping
|
|
|
USA, Canada, Mexico |
10 - 15 business days |
2-4 business days |
|
Europe |
5 - 15 business days |
1-3 business days |
|
Asia (including Russia) |
7-21 business days |
2-4 business days |
|
South East Asia |
5-20 business days |
3 - 5 business days |
|
Australia, New Zealand |
10-20 business days |
3 - 5 business days |
|
Central & Sth America, Middle East, and Africa |
10-40 business days |
2-6 business days |
* Please note: International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. HijabPlanet Co. is not responsible for customs, duties or tax fees incurred on international deliveries.
Express Shipping - Orders placed by 5:00 pm. PST with paid express shipping, will be shipped via DHL. The estimated delivery time is 2-3 business days. You must choose express shipping at checkout in order for us to correctly prioritize your order. Please note that free shipping discount promotions are not applicable.
Incorrect Shipping Information - If a package is returned to HijabPlanet Co. due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. HijabPlanet Co. is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages - HijabPlanet Co. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, HijabPlanet Co. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Free shipping offer - terms:
- Offer available across all payment methods.
- The order subtotal must hit the threshold excluding discounts. So after a discount code is applied eg: TAF25 the total must be over the threshold for the purchase to qualify.
- Shipping costs are non-refundable
- For a limited time only